Refund policy

 

We offer free exchange and returns on products bought directly from us.

1) We offer returns for a period of 7 days from your receiving the product. To be eligible for a return the product should not be washed, worn or altered. The product should be returned with its original price tag, packaging bag, and label. Please go to ” Returns & Exchange” and follow the instructions.

2) We do not offer free size exchanges for all products as we maintain limited inventory of jewellery to maintain exclusivity and uniqueness of our products. to Size exchange shall be done at no additional cost. To be eligible for exchange, the product should not be washed, worn, or altered. The product should be returned with its original price tag, packaging bag, and label.

3) Your exchange request must be received by us through an e-mail at manecklifestyle@gmail.com within 7 days from you receiving the product along with the product code, details of the product and photo of the product to be exchanged.  Upon receiving your exchange request we will arrange for a pickup, which typically will happen within 5 to 7 days of your request. After we receive the item, we shall conduct a quality check and dispatch your exchange item within 7-14 days of our receiving the original piece.  We offer free exchange only once. An exchanged item cannot be returned or exchanged. In exceptional circumstance we may accept a second exchange for an additional charge.

4) Return request must be received by us through an e-mail at manecklifestyle@gmail.com within 5 days from you receiving the product along with the product code, details of the product and photo of the product to be exchanged. Further, please mention if you require us to refund the amount to your original bank account or as Maneck coupon which can be redeemed by you later. Upon receiving your return request, we will arrange for a pickup, which typically will happen within 5 to 7 days of your request. After we receive the item, which typically takes 7-14 days, we shall conduct a quality check and we shall process the cost of the product to your bank account or as Maneck coupon in your Maneck account within 4-5 working days of the completion of the quality check. Please note, in case of return we will process the refund amount to your bank account or Maneck coupon after deducting the shipping fee and convenience fee.

5) Maneck coupon can be used for future purchases from us and will reflect in your Maneck account.

6) A “Final Sale” product cannot be returned or exchanged.

For any queries, please email us at manecklifestyle@gmail.com or call us during office hours at +91 9043992346